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Dear Rater,
Congratulations on completing your week 1 new rater assessments. You are now ready to start live rating!
Key Expectations:
- Aim for 90% accuracy across all tasks
- Review feedback regularly to stay aligned with current rating standards
- Complete any assessments as assigned
Quality Support:
- Task-related questions, please include the URL of the task you are working on
- Feedback on tasks
- Assessment materials and webinars
- Reference materials on the Content Hub
Quality Reviews: Occasionally your account may come under review and may restrict rating temporarily—this is part of our quality management process. Our team will be in touch with any feedback.
Success Tips:
- Keep General Guidelines open and use Control + F to easily search for information.
- Write clear, descriptive comments, be mindful of spelling and grammar
- Rate without distractions
- Monitor the Average Estimated Time (AET) for each task, aim to rate within the AET
- Avoid overly releasing tasks, always leave a comment when releasing
If you have any questions or technical issues, please contact quality_support@telusinternational.ai (include the Raterhub URL for task-specific questions).
Kind Regards,
AI Quality Team
telusdigital.com
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